TERMS AND CONDITIONS FOR SHOWROOM AND WEBSITE
Sleep Comfort Guarantee
NBDC is committed to making the search for the perfect mattress and a great night sleep as convenient and easy as possible. Every staff member is committed to quality and satisfaction of our client. We treat the customer as a friend and family. If it turns out you are not completely satisfied with your mattress selection then NBDC will let you do a one-time reselect.
Terms: Mattresses must be in use for 30 nights before being eligible for a comfort exchange. After the 30 nights but no greater than 60 nights, the client can request for a one-time comfort guarantee exchange. Client must purchase a new mattress protector at the same time they purchased their new mattress.
Customer is responsible for all delivery cost to have their mattress exchanged.
Mattress return must be undamaged, unsoiled and free of stains or infestations. All law tags must be attached. If you choose a lower priced mattress the balance due will be issued as a store credit.
DELIVERY / PICK-UP
NBDC does not have a delivery department therefore we do not offer in-house delivery service, but for the convenience of our customers we can suggest a 3rd party delivery service that the customer can use to deliver their mattress and or furniture. Customer assumes full responsibility with settling directly with 3rd party delivery company any damages caused to their personal property. When customer signs for their products they agree that all items were received in excellent condition free of any cosmetic damages. When Customers are picking up their products, they assume full responsibility for securing their own load properly and are fully aware that NBDC assumes no responsibility for any damages that an unsafe load has caused.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
NBDC collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send User’s information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Layaway/Clearance/Delayed or Canceled Orders
Our layaway program allows our customers 90 days from the date of invoice to pay off their purchase. We require at least 20% down to begin the layaway program. Layaways can be canceled within 30 days but there will be a 20% restocking fee, after 30 days all deposits are non-refundable. All paid orders have a maximum of 90 days for customers to receive their goods, after 90 days the invoice is then null and void and any payments made are forfeited in full.
Store Credits are valid for a period of 30 days after issue date, after 30 days the store credits will expire and are no longer available to use.
Furniture/Special Order Products
All furniture related products and special-order related products cannot be returned or exchanged for any reason what so ever. “All Sales Final”.
NBDC is committed to offering only top-quality mattresses that are designed to last many trouble-free years. if for any reason the mattress you purchased does not hold up to our warranty specifications then we honor the warranty claim process.
NBDC Manufacture Warranty Terms:
Manufacture warranty only covers the internal components of your new mattress.
Manufactures do not cover body impressions of 2 Inches or less, note: body Impressions under 2 Inches is perfectly normal and will not affect the performance of your mattress.
Mattress must be undamaged, unsoiled and free of stains or infestations. All law tags must be attached.
If NBDC manufacture approves a mattress repair or replacement, customer will be responsible for any pick-up fees charged by our 3rd party delivery team.
If you choose an upgraded model for your replacement, any increased price difference will be the customers responsibility.
15-year Limited Warranty – If during the first year after the purchase any defects in the manufacture of the mattress or foundation (other than in the cover) should appear, the defect will be repaired or the item will be replaced, at manufacturers option. EXCLUDING transportation costs. After the first year such repair or replacement will be made at the charge of 1/15 of the PURCHASE PRICE for each elapsed year, plus transportation costs. If identical materials are not available at the time of repair or replacement, manufacturer reserves the right to substitute materials of equal quality. FOUNDATION – The matching foundation for this mattress is especially designed for the proper support of this mattress. You may elect to use a different foundation. This will not affect the mattress warranty if the foundation has similar support capabilities and is of comparable quality. To qualify this bedding under this warranty, the mattress or foundation must be in good condition expect for defect to be remedied. It must have been bent, wet or otherwise abused. In the case of a mattress, it must be turned over for double-sided mattress or rotated for single sided every 3-4 months. The selling dealer is assigned by the manufacturer as his agent in handling the complaint. Defective items should be reported to selling dealers. Warranty is limited to original purchase. Proof of purchase is required.
For more information, please contact our customer Service Department at: firstname.lastname@example.org